M2M Management Center

Client Situation / Objective

• Our client wanted to provide customers core machine-to-machine services and extend these services to improve and enhance customer experience through partnership with a selected vendor to create a service delivery platform.

Constratus Approach and Objectives

• Manage 3rd party development and test vendor deliverables, establish quality objectives, and drive closure of contractual documents (e.g. SOWs , SLAs), product documentation and other collateral, while working across organizations with network, IT, legal, support, marketing, and sales teams to ensure proper integration of the new service.
• Manage the testing interval through integration and acceptance and improve team communication through creation of a shared repository site.

Results

• The new M2M service delivery platform was deployed for use by existing and new customers on schedule and with high reliability, extended services and zero defects.